Luxury apartments — frequently asked questions

Our service is completely free for tenants. We earn a referral fee from property owners and building managers when a lease is successfully signed through our platform. This means you receive full access to our curated portfolio, private viewings, and lease negotiation support at no cost to you. There are no hidden charges, administrative fees, or finder fees on the tenant side.

We primarily serve Gatineau and the broader Outaouais region, including Hull, Aylmer, Chelsea, and Cantley. We also maintain a select number of listings in Ottawa, particularly in the Centretown, Glebe, and New Edinburgh neighbourhoods. If you are interested in a location outside our usual coverage, let us know — we may be able to leverage our network of partner agencies to assist you.

Most clients find their ideal luxury apartment within two to four weeks. The timeline depends on factors such as your specific requirements, budget range, and preferred move-in date. For urgent relocations — for instance, corporate transfers with tight deadlines — we can sometimes arrange viewings and lease signing within five to seven business days, provided suitable inventory is available.

Yes. Our in-house lease negotiation specialist, who has over twenty years of contract law experience, reviews every agreement before you sign. We negotiate on your behalf for favourable terms including rent adjustments, included utilities, parking allocations, early-termination clauses, and renewal options. Our goal is to ensure that the lease protects your interests while remaining fair to the property owner.

We evaluate every property against a detailed checklist that covers construction quality, finishing materials, appliance brands, building amenities (such as fitness centres, concierge services, and secure parking), neighbourhood walkability, natural light, and overall design coherence. An apartment must meet at least 85 percent of our criteria to be included. We also factor in the responsiveness and professionalism of the building management team, because luxury is about the full living experience, not just aesthetics.

Absolutely. We understand that many of our clients have demanding schedules. We regularly arrange evening and weekend viewings, and in some cases, we can coordinate early-morning visits before your workday begins. Simply let your advisor know your availability, and we will work with the property owner to find a time that suits everyone.

Yes. All of our advisors are fully bilingual in English and French. We can conduct viewings, negotiations, and correspondence in whichever language you prefer. Lease documents in Quebec are typically provided in French as required by provincial law, but we are happy to walk you through every clause in English to ensure complete understanding before you sign.

Our move-in concierge team takes over to ensure a smooth transition. We coordinate with moving companies, help set up utility accounts (electricity, internet, insurance), and provide a neighbourhood guide with recommendations for groceries, restaurants, healthcare, and transit. Two weeks after your move-in, we follow up to make sure everything meets your expectations and to address any issues with the property management on your behalf.

Yes, we partner with several employers and relocation management companies in the National Capital Region. We offer dedicated account management for corporate clients, including pre-arrival property shortlists, virtual video tours for employees relocating from other provinces or countries, and consolidated billing for companies that cover relocation expenses. Contact us for details about our corporate programme.